FREE UK SHIPPING

FAQs

Frequently Asked Questions

Welcome to K-LI customer services below are some FAQ’s to answer most problems you may have. If you have any additional questions, concerns or queries please contact our customer services department at cservices@k-li.co.uk.
Our support team is on hand 24/7.

  • General FAQs
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  • 1. Is it safe to shop online?
     

    Shopping on our website is very secure as we use paypal to process all online payments.

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  • 2. Do I need to register before I can shop online?
     

    No you do not have to register, you have the option to check out as a guest without registering.But Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers

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  • 3. I am having difficulty placing my order?
     

    If you having any problems placing an order online please contact our customer service team at customerservice@k-li.co.uk, we will get back to you as soon as possible.

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  • 4. How much does shipping cost?
     

    We offer free delivery on all UK mainland orders. International orders to Europe will be charged £9.00 and the Rest Of The World £13.00.

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  • 5. Do you ship outside the UK?
     

    We deliver to most international countries. If you will like more information please contact customerservice@k-li.co.uk.

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  • 6. Will I be charged customs and import charges?
     

    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. These are levied by the international customs and totally out of our control.

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  • 7. Has my order been shipped out yet?
     

    As soon as your order is dispatched, you will be sent an email to confirm that it's on its way.

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  • 8. Can I track my order?
     

    All orders are sent via Royal Mail recorded delivery and can be tracked at www.royalmail.com

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  • 9. What payments do you accept?
     

    All payments are processed with paypal so we do not store or handle your card details.

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  • 10. How do I return my order?
     

    Information on how to return your order can be found on our delivery & returns page at the bottom of the page.

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