Frequently Asked Questions
Welcome to K-LI customer services below are some FAQ’s to answer most problems you may have. If you have any additional questions, concerns or queries please contact our customer services department at firstname.lastname@example.org.
Our support team is on hand 24/7.
- General FAQs
- 1. Is it safe to shop online?More
Shopping on our website is very secure as we use paypal to process all online payments.
- 2. Do I need to register before I can shop online?More
No you do not have to register, you have the option to check out as a guest without registering.But Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers
- 3. I am having difficulty placing my order?
- 4. How much does shipping cost?More
We offer free delivery on all UK mainland orders. International orders to Europe will be charged £9.00 and the Rest Of The World £13.00.
- 5. Do you ship outside the UK?
- 6. Will I be charged customs and import charges?More
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. These are levied by the international customs and totally out of our control.
- 7. Has my order been shipped out yet?More
As soon as your order is dispatched, you will be sent an email to confirm that it's on its way.
- 8. Can I track my order?
- 9. What payments do you accept?More
All payments are processed with paypal so we do not store or handle your card details.
- 10. How do I return my order?More
Information on how to return your order can be found on our delivery & returns page at the bottom of the page.